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Linköping University Merchandise

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Terms & conditions

The Linköping University webshop is administered by Kontorab AB. Kontorab handles all orders and other matters relating to the webshop. Linköping University ensures the quality of the products but is otherwise not involved in the running of the webshop. If you have any questions, please contact Kontorab at reklam@kontorab.se.

Delivery times

The normal delivery time is within 3-10 workdays if nothing else is stated on the product.

Returns

Private customers have the right to regret their purchase within 14 days from receiving the goods. In case the goods are used and no longer in an unaltered condition, a 15-80% deduction of the refund can be made. If the goods has lost its intended function due to misuse, no refund will be made. To receive a full refund the goods must be able to be sold as new and the product and its original packaging must be returned in an essentially unchanged condition.

If the customer wants to return their purchase they must e-mail customer services at reklam@kontorab.se. The cost for the return shipping is payed by the customer. The customer is responsible for the goods during the return shipping. If the goods are lost or damaged during shipping the customer is responsible and the Linköping University-shop have the right to refuse a refund. In case of a refund the money will be returned within 14 days from the day the Linköping University-shop webshop received the message. The consumer can however have to wait until the goods have been returned or proof of the return shipment has been provided. In case of questions the customer can contact customer services at reklam@kontorab.se.

Business customers have no right to regret their purchase.

When a product is customized for a particular customer, no right of exchange, open purchase or right to regret applies.
If a product is damaged during transport the customer should contact the Linköping University-shop as soon as the damage has been discovered.

The Linköping University-shop commits to follow the Swedish “Allmänna Reklamationsnämndens” recommendations.

Shipping

Shipping in Sweden is 79 SEK incl. tax per order.
Free shipping on orders above 500 SEK within Sweden.
Shipping outside of Sweden is 199 SEK incl. tax per order.

Claims on faulty items

It is recommended that the customer controls the goods at delivery to verify that its correct and faultless. To submit a claim on a faulty item the customer shall contact the Linköping University-shop customer service at reklam@kontorab.se, and state the order number and reason for their claim. Thereafter an agreement is reached on how to handle the return and compensation. If the claim is approved, the Linköping University- will pay for shipping. The customer has 3 years right to claim.

Exhange of goods

If a purchased products size doesn’t fit the customer can exchange it for the same product in a different size if its available in the Linköping University-shop stock. To make an exchange the customer shall contact the Linköping University-shop customer service at reklam@kontorab.se, and state the order number, product and what size they want to exchange to. Thereafter an agreement is reached on how to handle the return and compensation. Shipping costs will be added.

In order for an exchange to be made, the product may not be used by the customer more than to try the size. The product shall be returned in its original packaging.

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